Shipping policy

Shipping Policy

At Herbalist, we are committed to delivering natural and herbal oils safely and on time. Please read our shipping policy carefully to understand how orders are processed and delivered.

Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and public holidays).

  • Orders placed after business hours will be processed the next working day.

  • During peak seasons or promotions, processing times may be slightly longer.

Shipping Locations

  • We currently ship nationwide.

  • International shipping may be available upon request (additional charges may apply).

Estimated Delivery Time

  • Standard Delivery: 3–7 business days after order dispatch.

  • Delivery times may vary depending on your location, courier service, or unforeseen circumstances.

Shipping Charges

  • Shipping charges are calculated at checkout based on your location and order size.

  • Any applicable shipping fees will be clearly displayed before you complete your purchase.

Order Tracking

  • Once your order is shipped, you will receive a confirmation message/email with tracking details (if available).

  • You can track your order using the provided courier information.

Packaging & Safety

  • Our herbal oils are carefully packed in secure, leak-proof packaging to ensure they arrive in perfect condition.

  • If your package arrives damaged or leaking, please contact us within 24 hours of delivery.

Delays & Issues

  • While we aim to deliver on time, delays caused by couriers, weather, or other uncontrollable factors may occur.

  • Herbalist is not responsible for delays once the order has been handed over to the courier service.

Incorrect Address

  • Please ensure your shipping address is accurate at checkout.

  • We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.